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Welcome to Black Birch Group, Inc.

Experienced, Personalized IT Consulting

Let us support your business and infrastructure the right way!

Our Experience

With over 50 years of combined experience in the information technology field, our experienced counselors are ready to help you!

Our Approach

We provide a thorough consultation to assess your needs and challenges, a detailed report with a clear action plan, timelines, and costs, and a range of quality products that will enable you to achieve your goals fast and effectively.

Why Us

Growth is good for your business, but it also brings new IT challenges. Your IT team may not have the capacity or the expertise to handle the increased demand and complexity of your IT systems. Relying on non-IT staff to take on IT tasks can also distract them from their core business functions. That’s why you need the Black Birch Group to help you with your IT management. We are here to serve you with our comprehensive and quality IT solutions.

About

The Mission

Black Birch Group stands as the leading IT Concierge Desk
and Service Provider, offering bespoke, high-touch EUX (End User Experience)
Management Services. Our goal is to comprehend your IT requirements more
thoroughly than you do.

The Dedicated Pod

Our IT Concierge Desk offers staffing flexibility, enabling technicians to understand their clients and IT requirements. Your Pod is accessible around the clock, 24/7/365*.

The Dossier

Your Pod is a team of dedicated IT experts, not just technicians. They collaborate with you to understand your objectives and tailor solutions to fit your needs and budget. They also monitor your IT systems for optimal performance and security, giving you peace of mind.

*Up to 24/7/365 staffing is available and is tailored to meet your budget and your requirements.

IT Concierge Services

We at Black Birch Group value the role of business mentors in your success—that’s why we’re selective about who we work with. We want to offer each of you the attention and advice you need. We didn’t achieve our goals by ourselves. And neither will you. Contact us today.

Ask us about:

Dedicated IT Concierge Desk
Up to 24/7 Desk Staffing
Onsite Support (New York City, Miami)
Automation
Service Configuration
Enterprise Service Management
Continual Process Improvement*
ITSM+ITIL**
- Self Service Portal
- Service Request Management
- Incident Management
- Proactive Problem Management***
- Knowledgebase Management
Personalized IT Training Modules
IT Asset Management

*Continuous Process Improvement, sometimes called continual improvement, is the ongoing improvement of products, services, or processes through incremental and breakthrough improvements. These efforts can seek “incremental” improvement over time or “breakthrough” improvement all at once.

**Information Technology Service Management (ITSM) is the activities that are performed by an organization to design, build, deliver, operate and control Information Technology (IT) services offered to customers. A Service Desk is a primary IT function within the discipline of IT service management (ITSM) as defined by ITIL.

***Proactive Problem Management is concerned with identifying and solving problems and known errors before further incidents related to them can occur again.

Virtual Services

At Black Birch Group, excellence is not just about delivering luxury-level service. By definition, excellence in service refers to the ability of service providers to consistently meet and occasionally even exceed customers’ expectations. Our virtual services are tailored specifically to take on any endeavor.

Ask us about:

Virtual CTO services

Virtual CTO services or CTO consulting is a unique offering. Our highly experienced IT manager works with you to ease and support IT initiatives, outline tech strategies and approaches according to business goals, manage technology infrastructure, tools, and teams. Under CTO as service, the IT Manager works with you to support as a consulting CTO and is accessible in your time zone, on your preferred communication channels, and in your office on-demand.

With our Virtual CTO services, you also get access to our IT Concierge Desk and Services to support your projects on-demand basis. CTO as service incurs no long-term contracts or hiring and infrastructure costs, and your firm keeps complete ownership of code and intellectual rights.

Virtual Executive Technical Assistant

An executive technical assistant provides high-level technical and administrative support to IT executives in the workplace. These liaisons may relay information and documents between numerous departments and staff members, help to process, and archive various types of documentation, take calls, schedule meetings, and manage executive requests. An Executive Technical Assistant may also help in maintaining the IT infrastructure and support matrix.

Contact Us

Every company needs support, connectivity, and security. However, the specific needs of your company are unique to you. Send us a message, and we can help you find the services that best fit your needs.

Get started today!

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